The office is staffed entirely by Member Church Volunteers. We are neighbours helping neighbours.
The calls come from a variety of people such as those who are local agency workers, governmental social workers, church Pastors and members, health care providers, unemployed, on social assistance, low income workers, young adults, single adults, married couples, seniors, single parents, pensioners, concerned family members or friends.
When the office volunteer answers your call, they will conduct a short over-the-phone intake assessment to determine eligibility for our services. If there is an existing agency that can best meet the needs of the caller, the office volunteer will refer the caller there first, since we do not duplicate existing services. However we will advise them, if they do not qualify for assistance at this time with the agency we referred them to, they can call us back to see if we can help. If there is not an existing agency that can help, we will see if the need can be met through a direct connection with a member church.
NeighbourLink receives several calls on a daily basis with request
for needs. Requests could be for assistance with a bag of dry goods,
a gently used bed or bedding, a ride to a local medical appointment, baby items, financial assistance, furniture, medical equipment or with an item to donate.
NeighbourLink provides all services free of charge for those
who qualify. NeighbourLink is not an emergency service.
Some services require 1-2 weeks notice for service.